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We strive to respond to all inquiries within 24 hours.

General Questions

A purchase I would like to make

  1. Shipping Policy: FREE Shipping by FedEx in 3-7 Business days Know More
  2. Payment Methods: pay with Visa, Mastercard, Discover and American Express, JCB credit card and PayPal. If you are having issues checking out, please call us or submit a support request here.

A purchase I've already made

  1. Where is my order? Tracking number
  2. I want to cancel my order: we accept order cancellation before the product is shipped. Know More
  3. Damages: Email us the problem and pictures.
  4. I want to return the order: you have the right to apply for a return within 60 days. Email us, we offer you a return label, please repack the product and stick the return label in the outside box. Call FedEx to pick up. Bonzy Home brand would pay the return shipping fee and no restocking fee to be charged to the consumers for the return of a product. Once we receive the product, we would fully refund to you. Return Policy
  5. Where is my refund? Usually, it takes 3-5 business days for you to receive credit card or paypal return money after we refund to you. Know More
Submit a support request below