Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable) Only for www.bonzyhome.com Orders
We accept return of products. Customers have the right to apply for a return within 60 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Return process: email or call us to tell your return order number, we offer you a return label, please repack the product and stick the return label in the outside box. Call FedEx to pick up. Bonzy Home brand would take the return shipping fee and no restocking fee to be charged to the consumers for the return of a product. Once we receive the product, we would fully refund to you.
Refunds
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at support@bonzyhome.com.
Please contact our Customer service at support@bonzyhome.com to get the return label only for bonzyhome.com orders. For Amazon or eBay orders, please contact the online seller service on Amazon and eBay.
